Research from Tower Perrin flagged employee disengagement as a global epidemic. Various studies support this with findings with results such as: only 34% of Indian workers being fully engaged (Akhilesh & Das 2008); or 21% of Australian workers being actively disengaged (Gallup 2008).
The tools of engagement are not complex. The rules of engagement do not require an exercise in intellectual agility.
- listen: genuinely
- give direction: show the way and the link between individual and organisational objectives
- give recognition: survey after survey show that more than anything else, people want to be valued
- give feedback: good and bad; but give it often and be timely
- nurture your staff: they are a big investment and ongoing investment will return dividends
- show respect: respect will be reciprocated; so will lack of respect
- support your staff: encourage them to succeed; support them to learn from failure
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